Got questions? We have answers.
And if it’s not covered below, ask away.
COMING + GOING
Q: Can I check in early?
A: Maybe. This isn’t something we can offer prior to the day of your arrival. Give us a call day-of, and while we can’t make any promises, we’ll do our darnedest to get you in.
Q: Can I check out late?
A: We get it. You won’t want to leave. Again, this isn’t something we can offer prior to your stay. Late check-out up to 1pm is based on availability and has a fee. After 2pm, the guest is subject to the full nights room rate + tax.
Q: Where do I park?
A: Follow the signs when entering the property. Drive up the left driveway for check-in, and you'll be guided to overnight parking lot beside the rooms up the right driveway.
Q: Do you have Tesla or EV charging stations?
A: Yes, we have 2 regular (not Superchargers) Tesla charging stations in our upper parking lot. We do not have an EV adapter, so bring yours from home. These spaces are reserved for hotel guests.
AMENITIES + Services
Q: Who can use the pool?
A: The pool and deck are for hotel guests aged 21-and-over only.
Q: Does Norman offer room service?
A: Yes, you can order from any place on the property and request that we bring it to you - room, pool, courtyard - you name it!
Q: Are dogs allowed?
A: Yes. Are you kidding? We love dogs. Well-behaved dogs are always welcome. A fee of $50 per dog (limit 2) per stay will be added to the reservation. Please follow our rules though: dogs must be on a leash at all times within the common areas of the property, dogs are not to be left alone in the rooms or on back patios, and dogs are not allowed in the pool. Failure to adhere to these policies could result in a $500 fee per incident.
Q: Will I receive housekeeping stayover room cleaning service during my stay?
A: Yes! We will be refreshing all guest rooms in the late morning and early afternoon. This will be the default, unless you have a do-not-disturb hanger on the door handle on the outside of your room door.
Q: Can I get a rollaway bed?
A: Nope! We do not offer rollaway beds.
RESERVATIONS
Q: How do I reserve a room?
A: Book online, email us at hello@skyviewlosalamos.com, or give us a call at 805-344-0104.
Q: Why won’t it let me book just Friday or just Saturday?
A: We hold a two-night minimum on the weekends (3-night minimums on some holiday weekends). This is a good thing! You have a reason to hang with us longer.
Q: Can I cancel my reservation?
A: Yes, but do note: reservations must be canceled 72 hours prior to arrival to avoid a penalty of one-night room and tax. Reservations cancelled within 24 hours of booking may be cancelled with no penalty, unless within 72 hours of check-in. Any reservation that has a change of dates within 72 hours of check-in will be subject to penalty.
Q: When are you going to charge my card for my reservation?
A: Reservations require an accepted credit card (Visa, AmEx, MasterCard, Discover) at the time of booking. This card will be charged with your first night’s stay at the time of booking, the rest of your stay will be authorized to your card at check-in and charged upon check out. Your card will also be authorized at check-in for incidentals at the rate of $100.00 per day. (If you select a prepaid rate, your card will be charged the full amount of your stay when you make your reservation.) All other charges made to your room during your stay – including room service, restaurant, bar charges, etc. – will also be charged to this card as the expenses are incurred, and all outstanding charges will be charged to your card upon check-out. You may change the card on file with us at any time by visiting the front desk or calling us at 805-344-0104.